Privacy Policy

Last updated: July 2026

Introduction

nebula-glow is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website and services.

By using our website, you agree to the collection and use of information in accordance with this policy. We encourage you to read this document carefully to understand our practices regarding your personal data.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details when you submit an enquiry form
• Email address for communication purposes
• Property address and project details when arranging site visits
• Any additional information you choose to provide in correspondence

We also collect certain information automatically when you visit our website:

• IP address and browser type
• Pages visited and time spent on each page
• Referring website address
• Device information and operating system

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested services
• To arrange consultations and site visits
• To prepare quotations and project proposals
• To improve our website and services based on usage patterns
• To comply with legal obligations and protect our rights

Legal Basis for Processing

Under the UK General Data Protection Regulation, we process your personal data on the following legal bases:

• Consent: When you submit an enquiry form, you consent to us processing your data
• Contract: Processing necessary for the performance of a contract with you
• Legitimate interests: To improve our services and protect our business
• Legal obligation: To comply with applicable laws and regulations

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is retained for a period of three years from the date of submission unless you request earlier deletion. Project-related data may be retained for longer periods to support warranty claims and legal requirements.

Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate information
• The right to erasure of your data in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us using the details provided on our Contact page.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Services

We may share your information with trusted third parties who assist us in operating our website and conducting our business. These parties are obligated to maintain the confidentiality of your information and are not permitted to use it for any other purpose.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through the details provided on our Contact page.